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Counselling Services

Information and advice regarding moving to, from or within the City of Bern are available from the Call Centre or by visiting in person.

Foreigner Issues

Einwohnerdienste, Migration und Fremdenpolizei
Predigergasse 5
3011 Bern
+41 31 321 53 00  (Contact Center) (German)


The Information Office for Foreigners Affairs «isa» provides advice on immigration and integration issues (German, French, Italian, English) and psychosocial advice and support in Albanian, Bosnian, Croatian, Serbian, German, English, French, Spanish, Tamil and Turkish.

It supports institutions and organisations in integration issues and advices groups in planning and implementing integration projects. It also runs women’s groups in five languages, German and literacy classes with childcare, information events on current topics and also its own integration projects.

Speichergasse 29
3011 Bern 
+41 31 310 12 70 (German) 
Appointments and information

frabina advises women and binational couples on marriage preparation, relationship problems, separation and divorce, legal issues, cultural issues, life crises, financial problems and dealing with the authorities.

Counselling Service for Women and Binational Couples
(Beratungsstelle für Frauen und binationale Paare)
Kappellenstrasse 24
3011 Bern
+41 31 381 27 01

Counselling Centre for Undocumented Migrants
(Berner Beratungsstelle für Sans-Papiers) 

Verein Berner Beratungsstelle für Sans-Papiers
Effingerstrasse 35
3008 Bern
+41 31 382 00 15 / 079 794 62 28 (German, French, Italian)

gggfon – Together against Violence and Racism
(Gemeinsam gegen Gewalt und Rassismus) 
The advice centre «gggfon» addresses issues of violence and racism in the Bern region. It supports individuals, authorities, institutions and organisations confronting these issues and documents incidents.
+41 31 333 33 40 

Useful information, addresses and links for foreign-nationals living in the Canton of Bern (German, French)

Integration and Asylum Issues

The «Integration Competence Centre» organises the integration work of the City of Bern, and is responsible for its implementation. Furthermore, you can obtain general information regarding asylum and financial support from the employees at the asylum section.

Fachstelle für Migrations- und Rassismusfragen

Predigergasse 5
3011 Bern
+41 31 321 72 00 (German)

Further informations